Return & Refund Policy

We strive to ensure that all skincare, body care, and hair care products meet high quality standards. Please read the following policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted only for products that are:
• Damaged, defective, or incorrect at the time of delivery.
• Unused, unopened, and in their original packaging.
• Due to hygiene and safety reasons, used or opened products cannot be returned unless they are defective.

2. Return Request Timeline

• Customers must raise a return request within 3 days of delivery.
• Requests made after this period may not be accepted.

3. How to Request a Return

• To initiate a return, contact customer support at abc@gmail.com.
• Provide the following details:
• Order number
• Product name(s)
• Reason for return
• Clear images of the product showing the issue (if applicable)

4. Return Approval Process

• Once the request is reviewed, approval or rejection will be communicated.
• If approved, instructions for return pickup or shipping will be provided.

5. Refund Policy

• Refunds are processed only after the returned product is received and inspected.
• If approved, the refund will be issued to the original payment method.
• Processing time for refunds may take 5–10 business days.

6. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

• Products that have been opened, used, or tampered with.
• Requests made after the allowed return window.
• Minor variations in product color, fragrance, or packaging that do not affect quality.

7. Replacement Policy

• In case of damaged or defective items, a replacement may be offered instead of a refund, based on availability.

8. Shipping Charges

• Shipping charges (if any) are non-refundable.
• Return shipping costs may be covered only in cases of damaged, defective, or incorrect products.

9. Important Notes

• Products must be returned in their original condition with all labels intact.
• Failure to comply with the policy may result in rejection of the return request.

For any further assistance, please contact abc@gmail.com.